Privacy policy

Last updated: 16 June 2026

SLOP Australia Pty Ltd (ACN 693 938 233) ("SLOP", "we", "us" or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SLOP Australia Pty Ltd is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

In some circumstances, if you do not provide personal information requested by us, we may be unable to process your order, deliver products to you, provide customer support, process returns or refunds, or otherwise provide some or all of the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, where permitted by applicable law. You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism included in those communications or by contacting us.

We may also show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or other activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services.

If you choose to register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to enquiries, provide effective services to you and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in litigation or legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through social media integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger, acquisition, restructuring or sale of assets.
  • To comply with legal obligations, enforce our terms and policies, or protect the rights, property and safety of SLOP, our customers or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and its service providers, including parties located in countries other than Australia.

In addition, to help protect, grow and improve our business, we may use certain Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify.

For more information about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy available at https://privacy.shopify.com/en.

You may also be able to exercise certain privacy rights directly through Shopify's Privacy Portal available at https://privacy.shopify.com/en.

Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies, pixels, web beacons and similar technologies to operate, improve and personalise the Services.

These technologies may be used to:

  • Remember your preferences and shopping cart contents.
  • Enable core website functionality.
  • Understand how visitors use our website.
  • Measure the effectiveness of advertising and marketing campaigns.
  • Provide relevant advertising on our website and third-party platforms.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

For more information about Shopify's use of cookies and related technologies, please refer to Shopify's privacy documentation.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms.

We are not responsible for the privacy or security practices of third-party websites or platforms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age where such terms are defined by applicable law.

Security and Retention of Your Information

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

How long we retain personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce agreements.

Your Rights and Choices

Depending on your location and the privacy laws that apply to you, you may have some or all of the rights listed below. These rights are not absolute and may only apply in certain circumstances.

  • Right to Access / Know – You may have a right to request access to personal information we hold about you.
  • Right to Delete – You may have a right to request deletion of personal information we maintain about you.
  • Right to Correct – You may have a right to request correction of inaccurate personal information.
  • Right to Data Portability – You may have a right to receive a copy of personal information in a portable format and request transfer to another provider in certain circumstances.
  • Managing Communication Preferences – You may opt out of marketing communications at any time using the unsubscribe mechanism included in those communications.

Even if you opt out of marketing communications, we may still send transactional or service-related communications relating to your orders or account.

To learn more about how Shopify uses personal information and rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing requests.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below.

We will acknowledge receipt of your complaint and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another applicable privacy regulator.

International Transfers

Please note that we may transfer, store and process your personal information outside Australia.

Our service providers, including Shopify and related technology providers, may store or process personal information in Australia, the United States, Canada, Singapore, Ireland and other countries in which they operate.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure those providers handle personal information in a manner consistent with applicable privacy laws.

If personal information is transferred from the European Economic Area or the United Kingdom, recognised transfer mechanisms such as Standard Contractual Clauses may also apply where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice where required by applicable law.

Contact

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a privacy complaint, please contact:

SLOP Australia Pty Ltd (ACN 693 938 233)

Email: info@eatslop.com.au

Postal Address: PO Box 6111, Marrickville South NSW 2204